Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. 

Returns are subject to a 10% restocking fee and shipping costs.

To start a return, you can contact us at questions@gmlarmy.com.  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at questions@gmlarmy.com

Damages and issues

At Grand Master LEDS, we take great care to ensure that all products are properly inspected, packaged, and protected before leaving our facility. Despite these precautions, damage can occasionally occur during transportation.

To assist us in resolving shipping damage claims quickly and fairly, customers are required to provide sufficient documentation showing the condition of the package and product upon arrival.

Required Documentation

For any product that appears to have been damaged during shipping, the following must be provided:

1. Photos of the Shipping Box

Clear photographs of the entire exterior of the shipping box, including:

· All six sides of the box, where reasonably possible

· All corners and edges

· Any visible dents, punctures, crushing, tears, holes, or other damage

· Shipping labels and tracking information

· Any carrier-applied damage or inspection stickers/tape

Customers should not discard the original packaging until the claim has been reviewed and resolved.

3. Photos of the Damaged Product

Clear photographs showing:

· The entire product

· The damaged area from multiple angles

· Any broken, bent, cracked, scratched, or otherwise damaged components

· Product labels, serial numbers, and identifying markings where applicable

Where the damage is not clearly visible in photographs, GML may request additional photographs or video.

4. Video Evidence

For certain claims, GML may require a continuous video showing the package being opened and the product being removed from its original packaging.

Video evidence may be required where:

· The shipping container appears undamaged but the product is reported damaged

· The nature of the damage cannot be adequately established through photographs

· The packaging or product condition is disputed

· Additional evidence is reasonably necessary to determine whether the damage occurred during shipping

Reporting Timeframe

Shipping damage must be reported to GML as soon as reasonably possible after delivery.

Customers should inspect their shipment immediately upon receipt and notify GML of any suspected shipping damage within 48 hours of delivery.

Claims reported after this period may be subject to additional review and may not be eligible for coverage.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.